Useful Telephone Phrases
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| USEFUL TELEPHONE PHRASES |
| ANSWERING THE PHONE |
| Hi. Oliver speaking. |
| Hello! This is Linda Thomas speaking |
| Good morning / afternoon / evening, Xtransport Ltd, Sarah Thompson speaking. |
| Am I speaking to Kevin? |
| Sorry. I must have dialled a wrong number. |
| Are you sure you have the right number? |
| Can I ask who is calling, please? |
| Could you speak up, please? |
| Could you spell that please? |
| How can I help you? |
| I cannot hear you very well. |
| I’m calling on behalf of Sarah. |
| I’m calling regarding… |
| I’m sorry, I don’t understand. |
| I’m calling about / because… |
| Is Paul Brown available? |
| Thank you for calling. |
| Thanks for your help. Have a good day / Have a nice day. |
| What company are you calling from? |
| What number are you calling? |
| Who is calling, please? |
| You must have dialled the wrong number. |
| ASKING FOR SOMEONE |
| Who would you like to talk to, Sir / Madam? |
| Who do you want to speak to? |
| Where / How can I reach him/her? |
| The line is free now. |
| The line is busy. |
| One moment, please. |
| l’Il put you through to his / her office. |
| I’m sorry, I didn’t get that. Could you please repeat that? |
| I’m afraid Mrs Lopez is not available at the moment. |
| I’m sorry. Mr Smith is in a meeting. |
| I’ll see if Mr Smith is available. |
| I’ll put you through. |
| I’ll put you through to the person in charge. |
| I’d like to speak to Mr Smith. |
| Do you know when he/she will return to the office? |
| Do you know when he/she will be available? |
| Could you put me through to Mr Scott, please? |
| Can I have extension 345? |
| TAKING A MESSAGE |
| At what number can you be reached? |
| Can I take a message? |
| Could you spell that, please? |
| I will call back later |
| I’ll tell Mr Scott that you called. |
| I’ll call back in ten minutes. |
| Please leave a message after the beep. |
| Would you like to leave a message? |
| PUTTING SOMEONE ON HOLD |
| Just a moment, please. |
| Could you call back later in the day? |
| Hold on, please. / Hold the line, please. |
| Hold on. |
| One moment, please. |
| Thank you for waiting. |
| Yes. I’ll call back in ten minutes. |
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